Yes. At Kid Link Occupational Therapy, we strive to provide the highest quality care while offering families consistent, regular appointment times each term. To maintain this level of service and ensure the sustainability of our practice, we have a cancellation policy in place.

Late Cancellations and No-Shows: If an appointment is cancelled after 10:00 am the day before the scheduled session or if there is a no-show, 90% of the full session fee will be charged.

Cancellations with Notice: If a cancellation is made before 10:00 am the day prior to the session, no fee will be applied.

We understand that life happens outside of business hours. Therefore, we will honour cancellation notices sent via email or voicemail, even outside of our regular business days, as long as they are received before 10:00 am the day before the appointment. This includes Sundays for Monday sessions.

We appreciate your understanding and cooperation in helping us continue to provide valuable services to all our families.