Kid Link Occupational Therapy Pty Ltd

Cancellation Policy

Kid Link Occupational Therapy aims to provide a reasonably priced and family centered practice. We love being able to provide families with their own regular appointment time, which is reserved for them. Therefore, in the event that your child is unable to attend their appointment, we need to charge a cancellation fee to contribute to some of the operating costs.

Should you miss your appointment without notice or cancel within two hours, a full session fee will be charged.

Should you cancel between 2 and 24 hours prior to your appointment, a cancellation fee of $70 will be charged.

Appointments cancelled with more than 24 hours notice will not incur a fee.

Where possible, we will endeavor to reschedule your appointment.

Cancellation fees cannot be paid for with government funding or medicare rebates.

If 2 scheduled sessions in a row are cancelled (without a medical certificate), unfortunately you will have to forego your ongoing appointment time and will be placed on a wait list to be contacted when another appointment time becomes available.

We thank you for your understanding of our updated cancellation policy, in implementing this we can continue to keep appointment costs as low as possible.

This policy will be active from January 1st, 2017. Acknowledgement of this updated policy is a condition of service. It is assumed you accept this policy if you choose to continue with sessions in 2017. Please call if you need to discuss this further or if your child has specific requirements that may make adhering to this policy exceptionally difficult.

Privacy Policy


Kid Link Occupational Therapy Pty Ltd and it’s related entities (“we”, “us”, and “our”) is subject to the National Privacy Principles under the Privacy Act 1988 as amended from time to time.

This Privacy Statement applies to any personal information you provide in connection with our service.

Information Collection

We only gather information that is essential or beneficial in ensuring quality of service. If personal information is required for a secondary reason like marketing or newsletters, you will either be asked directly for your express consent, or provide you with an opportunity to opt out. Credit Card details are collected to allow for direct billing in the instance you are unable to attend a session (for example if we see your child in a school setting) or on your request. Preferred billing options are selected prior to commencing services.

Disclosure of Personal Information to Third Parties

In general, Information will only be provided to third parties (e.g. teachers, doctors, therapists) if the information is required to ensure effective service provision or with your consent. Consent forms are completed prior to commencing services.

During direct debits of credit cards, your credit card number and expiry date will be entered into our EFTPOS facility. This is operated by National Australia Bank. They will have their own Privacy Policy so we advise you to contact NAB if you have concerns regarding your credit card details being entered into their facility.

Other than the above and as otherwise expressly stated elsewhere in this Privacy Statement, we will not disclose your personal information without your consent unless disclosure is either necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.

Access to and Correction of Information about You

We will, on request, provide you with access to the information we hold about you, unless there is an exception, which applies under the National Privacy Principles, including for the purpose of correcting or updating that information. We may recover from you our reasonable costs of supplying you with access to the information we hold about you. Your request to provide access to this information will be dealt with in a reasonable time.

If we refuse to provide you with access to the information we hold about you, we will provide you with reasons for the refusal and inform you of any exceptions relied upon under the National Privacy Principles.

Keeping Your Personal Information Up To Date

We take reasonable steps to ensure that the personal information we hold about you is accurate, complete, and up-to-date whenever we collect or use it. If the personal information we hold about you is inaccurate, incomplete or out-of-date, please contact us and we will take reasonable steps to either correct this information, or if necessary, discuss alternative action with you.

Storage and Security of your Personal Information

Information that may be collected is stored securely in our cloud based practice management software, Cliniko. Hard copies are also stored in a single client file. We take reasonable steps to protect the security of your personal information in accordance with this Privacy Statement. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure. While we strive to protect such information, we cannot ensure or warrant the security of any information you transmit to us Accordingly, use is at your own risk.

Once any personal information comes into our possession, we will take reasonable steps to protect that information from misuse and loss and from unauthorised access, modification or disclosure.

Resolving Your Concerns

If you wish to gain access to your personal information, have a complaint about a breach of your privacy or you have any query on how your personal information is collected or used please forward your request, complaint to our PO Box postal address. We will respond to your query or complaint as soon as possible.

Changes to this Privacy Statement

We may amend this Privacy Statement as our business requirements or the law changes. Any changes to this Privacy Statement will be updated on our website, so please re-visit the Statement to ensure that you are aware of our most current privacy statement.

Further Information

For further information about the protection of your privacy, please visit the Australian Federal Privacy Commissioner’s website at www.privacy.gov



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