We firmly believe that the best part of Kid Link is our team members. We prioritise a happy and supportive culture, extensive training, and only having team members with excellent interpersonal skills. This means that we hope all our families can confidently form rapport and a high level of trust in their therapist quickly. Despite this, we know that occasionally a family or child may not “click” with an OT. We don’t take this personally and want families to get the most out of therapy. The OTs on our team are well aware that they need a family to trust them before they can do their job effectively. Please feel free to be direct with your OT if you are not happy about something, or, where you don’t feel comfortable doing this, please email or chat to the Client Liaison Team at reception, who will gladly discuss other options and availability with a different OT.